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Cookie Policy

Detailed information on the use of cookies

The purpose of this Cookie Policy is to inform users regarding the procedures followed to collect, through cookies and/or other monitoring technologies, the information provided when they visit the website www.enelcuore.it (hereafter the "Website").

The data controller processing the personal data gathered through the Website is Enel Cuore Onlus, with registered office in Viale Regina Margherita no. 137, Rome, 00198, VAT Code: 97317010581 (hereafter, “Enel”), which will process the data in accordance with the applicable privacy and personal data protection regulations.


What are Cookies

Cookies are small text strings that the sites visited by the user send to the device being used (e.g. computer, tablet, smartphone, notebook, etc.), where they are stored and then sent back to those same sites on the occasion of the user’s next visit. Cookies may require the user’s prior consent.

Cookies enable the device on which they are stored to be identified for the entire period of their validity or registration. During visits to the Website, information relating to the navigation data received from the user’s device may be stored in cookies installed on that device.

Cookies perform a variety of functions and make navigating the Website more efficient by remembering the user’s preferences and thus enhancing their navigation experience. They may also help to personalise any advertisements shown during navigation as well as any marketing activities aimed at the user, ensuring this is done in a way that reflects that user’s interests and preferences.

It is possible to modify the cookie settings at any time. The following information provides further details regarding the cookies used by the Website and the ways in which their settings may be managed.


Types of Cookies used

When a user accesses the Website through a browser, cookies may be installed on that user’s device to enable the recognition of that device, to ensure the Website is used effectively during the period of validity of those cookies and to collect information relating to the various occasions on which the Website is accessed.

While navigating the Website, the user may receive cookies on their device sent from other sites or web servers (so-called “third parties”), which may contain certain elements (e.g. images, maps, sounds, specific links to pages on other domains) present on the website the user is visiting. In this regard, there can therefore be:

First party cookies, sent directly by Enel to the user’s device.

Third party cookies, sent by a third party but on Enel’s behalf.

Cookies can be further distinguished on the basis of their purpose, as follows:

Technical Cookies: their use is strictly limited to the transmission of session-identifying data (random numbers generated by the server) necessary to enable the secure, efficient navigation of the Website; these cookies do not remain stored on the user’s computer and disappear when the browser is closed. Such cookies are used for security reasons and to improve the service offered. Specifically, Enel uses the following Technical Cookies.

Analytics Cookies: Enel utilises analytics cookies for the purpose of analysing the number of users visiting the Website and the ways in which the Website is used, this information is collected in aggregated form. Specifically, Enel uses the following Analytics Cookies.

Profiling Cookies: the purpose of profiling cookies is to create user profiles that can be utilised to send advertising messages that match the preferences exhibited by the user while navigating the internet or to improve their navigation experience. These cookies can only be utilised for these purposes with the user’s consent. In particular, Enel also uses Facebook Pixel, a cookie that is utilised for retargeting activities and that makes it possible to display advertisements, for example on social networks or when the user performs a search through a search engine. The advertisements displayed therefore are consistent with previously visited pages and with the navigation on the Website. This technology enables Enel to send the user only advertisements based on their tastes and preferences rather than generic advertisements.

Below is a description of the first and third party profiling cookies that are used on the Website.

Social Network Plugins: the Website contains social network plugins (e.g. Facebook, Twitter, Google+, Pinterest, etc.). When the user accesses a page on the Website that contains such a plugin, the Internet browser will immediately connect to the social network's servers and the plugin will be seen on the screen as a result of that connection with the browser.

Even if the user is not registered on the social networks, websites that have active social network plugins are still able to send data to those social networks. Each time the Website is accessed, an active plugin will generate a cookie with a code. Considering that the user's browser, upon each connection with a social network server, sends this cookie without a request, the social network could create a profile which lists all the websites visited by the user. In this case, it is possible to link the code to a person, for example when that user connects to the social network.


Managing cookies via the browser settings

Almost all Internet browsers enable users to check which cookies are on their hard drive, block all cookies or to receive a warning each time a cookie is installed. In some cases, however, the rejection or disabling of a cookie may result in certain parts of the Website not being available for use.

Follow the below links to view the methods offered by the main browsers to enable users to express their options regarding the use of cookies:

Internet Explorer




Users of mobile devices should consult the instruction manual for information on how to manage cookies.

For further information on cookies, including how to view those set on your device and how to manage or remove them, visit the following link.

Facebook and Adobe Marketing Cloud cookies may be refused using the procedures provided by the two suppliers. Therefore, using the Website without refusing these cookies implies that consent has been given by the user for their data to be processed by Facebook and Adobe Marketing Cloud, albeit within the limits of the above-mentioned methods and purposes.

To view Facebook’s privacy policy, please visit the following link. To view Adobe Marketing Cloud’s privacy policy, please visit the following link.

Google Analytics cookies may be refused using the procedures provided by Google. Therefore, using the Website without refusing these Google cookies implies that consent has been given by the user for their data to be processed by Google, albeit within the limits of the above-mentioned methods and purposes. To view Google’s privacy policy with respect to the Google Analytics service, please visit the following link. To learn about Google's privacy policies more generally, please visit the following link.

If the user does not wish to associate their viewing of the Website with their social media account, they are advised to log out. For information on how the main social networks enable users to disable their social network plugins, please visit:

For further information on the processing and use of data via social networks, as well as the privacy protection settings, users are advised to consult the privacy policies of the respective social networks and websites. The relative links are provided hereafter:

For more information on the processing of users’ personal data, please read the Privacy Policy.

Policy updated May 2018.